Losing data after failed payment

Do you lose your data after a failed payment? If so, how long after the failed payment and is the data recoverable?

Welcome to the Asana Community Forum @Felix_Darko👋

As far as I know you won‘t lose any data, however you will loose access to paid features.
Losing access to paid features might break some of your Workflows so you should review that. The same applies to advanced team and project permissions and more.

More info here: Sales FAQ - Questions about Paid Versions of Asana • Asana Product Guide

If a payment failed and you upgrade again the access to the paid features should be restored.

In case you have questions about your subscription I recommend reaching out to support@asana.com

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.