We are using Zapier to create new tasks in Asana. Using Zapier own “Create task” action, we have been adding rich text to the task description for a while now. This rich text included tags to force line breaks in certain areas. However, it seems this all of a sudden stopped working last night, and is causing an XML error.
In particular it’s getting a 400 response.
"message": "XML is invalid",
"help": "For more information on API status codes and how to handle them, read the docs on errors: https://developers.asana.com/docs/errors"
So, has anything changed within the last day regarding the rich text? I see the documentation doesn’t mention anywhere: Rich text
But how else can we create multiple line breaks then? The HTML characters don’t seem to do anything within the Zapier Asana “description” field, since it’s apparently XML. It just outputs them as text when it gets sent to Asana (rather than making them line breaks):
We’ve had that functionality in our Asana account for a month now. But maybe, somehow Zapier has just become affected? Either way, I don’t see how to create an empty line break currently with Zapier’s integration then.
hey @FreshyJon, there has been a rollout of new behavior for html_notes, and it seems like the Zapier integration has finally been included in the rollout. The <br/> tag is no longer supported, so removing that should fix this up. Instead, you should use a \n\n. However, stay tuned as we’ll be refining this behavior shortly due.
Thanks @KMcMorrow. @Phil_Seeman was quite right. I had been using the updatetask API reference to try out various code updates, but the \n was being interpreted in my sync tests as two literal characters: "\n"
However, I went and ahead and just coded the JSON in the Zapier Webhooks Integration and it worked flawlessly. Relied too much on the dev test rather than just go for it.
I will keep that ZWS in my back pocket for the future, tho! Thank you!