Issues with Division Setup Affecting Functionality

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Hello all,

I’m wondering if anyone has had this issue with divisions & how they’ve addressed it.

I work for a department within a university. As our email domain is the same as other departments within the university already using Asana, we were added as a division. Our department functions as independent of other departments and does not need roll up of anything across other departments. We have also had issues with functionality because of it.

  1. Other departments having access to use our custom fields
  2. No super admin so no full access to admin controls, including being able to update our fiscal year for use with goals
  3. Issues with goal tracking - we were expecting our department to be the top level company so we could see all goals across our departments teams in the strategy map or drill down by specific team. Because the university domain is the top level, we can only see one team at a time or see all goals public to the entire university domain.

Not sure if anyone has faced this or has suggestions, but it is causing frustration across our team and limiting our use. Appreciate any suggestions.

Thanks!

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Calling one of the best Division experts I know… @Julien_RENAUD ?

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Hello @Emma_Allard - Sorry to hear you are running into issues. Have you had a chance to contact our support team? https://help.asana.com/s/article/how-do-i-get-support-from-asana

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I met with our account manager to discuss. Seems like the majority of our issues are due to the general set up of divisions.

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Hi @Emma_Allard

Thanks @Phil_Seeman :hugs:

Yes there is only 1 custom field library

The Super Admin role can only be found at the organization level. Even with a division, the Super Admin role will always be at the organization level => In a division, only the admin role is available.

If you want to create a goal only visible by your division team: you need to create a goal then put it as private and add your division team members in it.
If you are using team goals, if want to see only division goals, you need to use the Show/hide teams to filter on your division teams.

Julien

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