Instagantt not pulling all info from Asana

I’m sorry in advance if this is a duplicate topic.

One of my coworkers with the upgraded version of Instagantt (mine is not the upgraded version) is pulling in some tasks from Asana, but not all. My free version of Instagantt doesn’t seem to have an issue (i.e., it’s syncing all information from Asana.

Any ideas?