Inbox Display Bug - Firefox

Briefly describe (1-2 sentences) the Bug you’re experiencing: The Inbox doesn’t load properly and constantly switches between 2 different widths, every 1-2 seconds.

Steps to reproduce: Opening Inbox, happens 30%-40% of the time

Browser version: Latest version of Firefox

Upload screenshots below: difficult to screenshot

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Hi @Marcin_Skok and welcome back! :wave:

I’m sorry for the trouble but let’s see if we can work on this together.

My first question is: are you experiencing this issue with another browser as well?

One thing you could try is to Archive all your notifications (if you need to, you’ll be able to unarchive all again. See: Asana Inbox | Product Guide • Asana Product Guide)

I would also recommend the following steps to see if this can resolve this issue: Asana supported browsers and troubleshooting steps | Product guide • Asana Product Guide

Looking forward to your reply! Have a great Friday!

Same problem here on Chrome 74.0, MacOS 10.13.6, as well as Firefox 67.0. But it’s been like this for me for around a year, as long as I’ve been using the inbox, so on many previous versions of both browsers as well as the current ones. It happens without any extensions running on both browsers, and (for what it’s worth) on different internet connections, so connection speed shouldn’t be a concern.

Assuming this is in fact the same bug, it might help to add that this happens when at the oldest item in the inbox (but if there are only 1-2 notifications in the inbox, that can be above the fold.)

It happens in both Chrome and Firefox, but it manifests in slightly different ways: in Chrome the scroll bar disappears and reappears, which changes the width available for text. In Firefox, the scrollbar jumps up to the middle of it’s range, then back down to the bottom. It flickers back and forth every around twice per second for ~30 seconds, then finally settles. It makes the bottom of the inbox completely unreadable when first loaded.

I’ve emailed about this before but never got a response, unfortunately. And a coworker has the same trouble, but emailed & was told the best fix was to full-screen tasks in order to completely hide the inbox. :frowning: It drives me crazy and slows my work down daily, so I would really love a fix for this!

Hi @Lucas3 and welcome to the Forum :wave:

Thank you for taking the time to notify this and I’m sorry that you didn’t receive a proper answer until now.
Just to let you know that our team is aware of this issue and I already added your post to the bug report.

In the meantime, could you please Archive all your Notifications ( you can then unarchive the ones that you need: ) and confirm if this is still happening?

Looking forward to your reply!

Yes, it still happens after archiving. Once the inbox is cleared, any new notification at the top will also be the bottom of the list, being the only one, so the display bug can start happening even above the fold

Hi @Lucas3 and thank you for letting us know!

We have notified our team about this. We’ll keep you posted as soon as we have an update!

Have a great Friday!

Wonderful. Thank you, and you too!

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