We’re excited to introduce the new Team Knowledge, designed to make it easier than ever to find and share important information within our team!
Team Knowledge is a centralized hub where you can quickly access and update your team terminology and add definitions of key terms and acronyms used daily.
Some updates included on this launch:
A new Knowledge tab on Team Pages where these terms are created and managed.
A hovercard that will appear in product when you hover over a defined term.
This feature is also seamlessly integrated with Asana AI features such as smart chat, for instant answers, and easy to search and contribute to. If you have something valuable to add, updating the knowledge base is simple and collaborative.
That could be very useful! Could you walk us through how to use it?
I see the “Knowledge” tab added to our team instances and added a few terms. Then I went to task descriptions and comments trying to get those terms to recognize within Asana and it’s not linking to any kind of hover card.
Does Knowledge work across the organization? Perhaps could anybody in the org can find those terms referenced? Or only if the task is part of a project within that team where the Knowledge is at? Or only if the user is part of that team?
EDIT:Actually looks like this just takes an hour or so to process within Asana! We’re now seeing those hover cards pop up across the organization. Including retroactive. Asana is seeing where we’ve used those terms in previous comments and adding in the hover card.
My feedback: I like the feature, but I don’t think it’s responsible to release it when it fails to work in all task and project Description fields, arguably the most or certainly one of the most needed and expected places users would expect this work.
It’s an additional problem not to call that out in the Help Center article or announcement of the feature. The Help Center article for Knowledge says (emphasis mine):
Entries added in the Knowledge tab can also be found throughout Asana via contextual hovercards, so users can access consistent definitions across Asana quickly and easily.
This image shows it works in a comment but not in task Description (which my cursor was currently hovering):
Currently, there is way to sort the Knowledge items (or drag and drop). That would be great to have an A-Z glossary, typical view.
If a knowledge item exists in multiple teams, you can switch between the definitions; and that’s great (and probably can be used for additional use-cases).
I’m looking forward to this feature. Any time I don’t have to link out to another tool is a plus. We’ve wanted for so long to be able to create evergreen documents directly in Asana.
+1 on what Larry mentioned 
If a knowledge item exists in multiple teams, you can switch between the definitions; and that’s great (and probably can be used for additional use-cases).
