I'm unable to track my time on any tasks/projects

Briefly describe (1-2 sentences) the Bug you’re experiencing: For approx a week now, I have been unable to track my time or add/edit time on a task or project.

Steps to reproduce: I have logged out/in many times over the week and still no change. I have also sent an email (about 4 days ago) and have not gotten any response from you. I have cleared my cache as well as history in the 2 different browsers I typically use.

Browser version: Safari 13.0.1 and Chrome (current version)

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Hi @cari_reichenbach and sorry for the trouble here.

Are you normally using Harvest to track your time?

I normally log in to Asana and am able to manage my projects/tasks from there as well as track the time on each. I don’t know of Harvest, but do have access to Everhour.

Thanks for the quick follow-up @cari_reichenbach,

Asana itself doesn’t have a time tracking solution, but there are a few 3rd party integration (among which Everhour and Harvest) that allow you to track your time in Asana.

I would recommend reaching out directly to Everhour support team who has built this product and will be in a better position to help you troubleshoot and investigate this issue!

Hi Cari, this is Waclaw from Everhour here!

I think you can try to update your extension for Chrome next time here: Time Tracker Extension by Everhour

Speaking about Safari, we stopped supporting this browser.

Let me know if you have any other questions!

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