I can’t enter in ASANA site

[Natalia_Santin]

The site is just loading and does not open the tasks.

Browser version: Chrome last version

[Marie]

Hi @Natalia_Santin and sorry for the trouble here!

Could you please try the following steps and let us knwo what result you’re observing?

1. Can you try and log in from another browser? Are you experiencing the same issue?
2. Can you try and log in from an incognito window? Are you experiencing the same issue?
3. Can you try clear your cache and cookies? Does the issue persists?

Looking forward to your reply!

[Natalia_Santin]

I tried to log in other browsers but the problem persists
The same with incognito window.
I already cleared the cache and cookies.
There is another thing I can try?

[Marie]

Thanks for the quick follow-up @Natalia_Santin,

Could you please run this quick test and let me know what the results are?

[Natalia_Santin]

Hey, there are the results:

[Marie]

Thanks @Natalia_Santin,

Quick follow-up question:

1. Are you able to access your account from another computer?
2. Are you able to log into your account from a different network (ex: Mobile data)?
3. Are you the only person affected in your team?

Again, so sorry for the trouble, we look forward to your reply!

[Natalia]

I’m closing this thread since we haven’t heard back from you @Natalia_Santin.

But please, if you are still running into this issue, don’t hesitate to reach out. We’ll be more than happy to assist you further!

Have a great Thursday!

[Morgan_Richter]

I am running into the same issue as Natalia. Another coworker is having the same issue as well. I’ve run the diagnostic test and have attached the results.