Please advise how to reach a real sales or support representative at Asana. All inquiries keep getting directed to a generic support ticket request and automated chat response.
If this is a sales question, you can email me bastien@iDO-clarity.com I am a partner and can probably advise!
Hi @Angela_Quan , and welcome to the commity!
You can use this Form to contact Sales.
The Support Team can be contacted through the following Steps:
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Visit the Help Center homepage.
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Click the chat icon in the bottom-right corner to open the Asana Support chatbot.
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Briefly describe your issue in the chat window.
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If the suggested Help Center articles do not resolve your issue, click Yes when asked, "Would you like support for this question?" to submit a ticket.
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Enter your first and last name, email address, and any additional details about the issue.
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The chatbot will attempt to identify the nature of your request; you can approve the selected topic or decline it and choose the topic from a list. General topics appear first, then more specific ones (e.g., Logging in > Password verification link).
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Provide any other relevant details and attach files like screenshots if they would be helpful.
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The chatbot will confirm that your request has been received. You’ll also receive an email at the address you provided. When logged in, you can view your newly opened case in the Asana Customer Portal.