Thanks, Andrea 
I tried send a message with my problem.
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Support team don’t answer me…
When I want to add new mail-address, I get information “n order to add a new email you need to reauthenticate.”
ok, I did reauthenticate but it isn’t work
And I get this information every time when I try to add mail-address
Maybe do you know how I can to add new email-address.
Have you tried this on a different browser maybe or incognito to see if the same problem exists @anon9785966 ?
Also when emailing support bare in mind that whenever you follow up this moves your message to the end of the queue again. If you are on a free plan it takes longer to receive a response.
Hello! Yes, I have tried in incognito and in another a browser but it’s didn’t work too
I didn’t understand what I don’t need follow up that support team answer my question faster?
The tickets are answered in order of oldest to newest. Which means if you follow up on your ticket it moves it to the end of the queue again.
Does it somehow depend on my comments here? 
I contacted technical support only once and all this time I’m just waiting for an answer
Hm @Marie, can you maybe assist and have a look?
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Just to clarify @anon9785966 when you’re asked to re-authenticate, are you using the credientials of the email address already on your account?
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Hello! Yes, I’m using the credentials of the email address already on my account
In that case, I’d recommend reaching out to support. Please write to support from your current email address and add in CC the email address you’re looking to add to your account, this should help expedite the resolution.
Thanks, I’ll try one more time
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