How Asana's Customer Support Team uses Asana

[Mike_Tammaro]

I posted about this very topic for those wanting to use Asana fully as a ticketing system!

IT Ticketing Using Forms and Rules

Hi Everyone, One major area that my team works in is IT Ticket Support. Our customers rely on our expertise when something goes wrong and it is important that our Engineering Team is well-organized. I have created some rough draft forms and rules for anyone using Asana for a ticketing purpose, specifically utilizing the details within forms. The first step is to create the rules for your forms to follow once a submission is created. The following screenshots are the required rules: [Move IT…