I am on a PAID plan, and my complete asana is Wiped out, I am not sure what is happening. I dropped in multiple support request, not one has replied yet. I am on the highest plan and this level of support from Asana is heart breaking.
@Asana_Admin24 @Asana_Service1 please help! I am not sure if you should be tagged in not, but we need URGENT help.
@Dolly - can you clarify what you mean by “Wiped out”?
You log in and the data is gone?
You can’t log in?
Though I don’t work for Asana, a lot of us here have a lot of experience in Asana and may be able to provide some interim help if you can explain what’s going on.
Feel free to copy the text of your support ticket here.
Yes I am not even able to login, it only shows the workspace and not the organization account any more.
This is what i sent to support.
For the past 6 hours, our organization account has been down, and we still can’t access Asana.
I had previously requested that you notify us via email before starting the migration, but we never received any notification. We were supposed to do this on Monday, but it was suddenly done today without any notice, leading to an error that has made the entire organization inaccessible.
Please help us restore access immediately, as we’re unable to work.
They completely broke down my account, and I haven’t received any response from them. It’s incredibly frustrating.
Oh – if this was a requested migration, there’s unfortunately not anything I can do for you (since I don’t work for Asana).
I definitely understand though – frustrating that they didn’t follow the requested schedule. I hope they get back to you soon!
Make sure to check your spam in your email for any possible responses.
Also, if you already send a followup to Asana Support, I’d recommend not replying again and instead waiting to hear back. Asana support works on a support queue that is first come first served, meaning new replies will push your request down the queue and will further delay their response.
They finally resolved it after 7 hours, it was a glitch from their end.
I’m glad it’s resolved. Good luck to you and your team!
Thank you!