Has anyone had a task and the subfolders / info / documents dissapear?

Hi all,

I have an issue in that one of my tasks has dissapeared completely like it has been deleted. Its not gone in to the deleted inbox, its just vanished. Has anyone else had this issue? Its only one task, all my others are still there.

It had a lot of info / sub folders in it and need it back ASAP.

Any help / advice appreciated!

Hey @Leah_Nichols1, That’s stressful! I’ve had something similar happen before and in my case it turned out the task had been moved to a different project by accident. You might want to try checking the “All Tasks” view in your My Tasks, search by keyword, or look in the project’s activity log to see if it was reassigned or renamed. Hopefully it’s just been relocated rather than deleted.

Not sure what you mean here.

You mean sub-tasks I guess?

I’d advise using Advanced Search to find this.

Note that the “Any” status refers to Incomplete and Completed but does not include Deleted

Assuming you’ve modified this recently sorting by last modified would probably help.

If you can’t find it using Advanced search I’d advise to contact support and giving them all the information/clues you have. See: How to contact our Support Team 📧 :warning:This may take longer than you like. Please carfully read to ensure you don’t act in a way that delays handling your ticket.

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