We’ve been using the Asana free plan for a couple of years. We are a small company, with 5 users collaborating on different projects. Asana is our main work tool. Our account is over 5 years old.
Suddenly, we all see this message when trying to access our projects:
You aren’t on a paid plan
This project has more than 2 project members. You can remove members or upgrade to continue using this project. Learn more
Is this normal ? Did the free plan change suddenly ? I understand that you want to get users to pay, but we would have appreciated a heads up for this. We are now unable to access all of our tasks and our main workflows.
Is this normal or just a bug ? Do have no choice other than subscribing to a paid plan to get our functionalities back ?
Unfortunately, Asana updated its free plan around November 2025, reducing the member limit to just 2 seats. It seems they have been gradually rolling out these limits to existing users recently, with notification emails from learn@go.asana.com and some users reporting in-app banners. It’s possible the emails may have landed in your spam folder.
Regardless, I know it’s frustrating to lose access to a plan that previously met your team’s needs.
You may want to Contact Sales to see if there is any chance they can extend a trial, at least long enough for you to make a plan and adjust accordingly.
