I have created a form and included the email field. When users submit requests through the form it is hit and miss if they receive the email confirmation. If they submit the form with one option it may work and then they try another option and no confirmation is sent.
Hi @Darren_Murphy, welcome to the Asana Community Forum!
The email confirmation is only sent to the email address added to the Email field, users need to make sure they type their email correctly so the email is correctly send Can you confirm what is the other option they are trying and they are not receiving an email confirmation after submitting the form?