File attachment error

Still got the S3 error right now via desktop

And via mobile too

Is there any update on when this will be fixed? I’m getting the same error on both mobile and desktop.

Hi @Fazlur_Rahman and @Katherine_Stevenson and welcome to the Forum!

Sorry to hear you are running into trouble here. Can you please let me know which are the steps you are following and what error are you getting?

Please note I have moved your posts to a brand new thread to concentrate on your issue.

Looking forward to your reply!

Hey Natalia,

Thanks for looking into this. I’m getting the error shown in the screenshot when trying to download any attachment. Have tried in Chrome and Opera plus the mobile app, but am getting the same error (on the app it just doesn’t download).

2 posts were split to a new topic: Unable to attach files

@Natalia, can you please advise if there is an update available on this? It’s quite a key feature when working with clients, and frustrating to have to ask them to email through docs all the time…

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Sincere apologies for the delay in responding @Katherine_Stevenson. You reply got lost in my notifications and I’m just seeing this now. I have filed a task for the development team to assist me on this and will update you as soon I have more information.

In the meantime, would you mind testing in an Incognito window and a different browser you haven’t yet tried.

@Fazlur_Rahman can you please confirm if you are still experiencing this issue?

Thank you for your help and apologies for the inconvenience!

Hi @Katherine_Stevenson and @Fazlur_Rahman :wave:t5:

I’m closing this thread since I haven’t heard back from you but please let me know if you continue experiencing this issue and I’ll be more than happy to assist you further!

Have a great day!