Cant attach a file

attachments

#1

Briefly describe (1-2 sentences) the Bug you’re experiencing:
Im not being able to attach - even very small ones - files
Steps to reproduce:

Browser version:

Upload screenshots below:
Cant attach the error here as well, but the message is “Failed to attach Pesquisa Quanti - Questões.docx to https://app.asana.com/0/956118194487822/956118210554072


#2

Hi @danilo.weiner and thanks for reaching out. My sincere apologies for the trouble!

  1. Could you confirm is this is happening on the mobile or web app?

  2. What type of file are you trying to upload and from where are you uploading it?

  3. Are you able to reproduce the issue with another browser?

Looking forward to your reply!


#3
  1. It is happening on the web app
  2. Ordinary files, such as .doc and .ppt
  3. I tried chrome - initially - and now I tried explorer, both didn´t work. If you give me your email, I can send you the print screen with the described mistake

Thanks,

Danilo


#4

Is this happening with all type of files?

Feel free to DM me screenshots (You can send me a DM by clicking on my profile picture just above, and click “Message”


#5

This message option didn´t appear to me, I have the feeling I´m working in more restricted version or somehow I´ve been affected by some security firewalls in my corporate network…


#6

Just dropped you a DM to workaround this issue :slight_smile:


#7

Closing this thread since we resolved the issue via DM!