Files not attaching

Briefly describe (1-2 sentences) the Bug you’re experiencing:
Files are not attaching to tasks. I have ensured they are under the upload limit. I have tried clearing my cache and restarting the browser but it doesn’t work.
The attachment uploads about an 8th of the way, then a notification comes up to say the attachment failed. This is an on-and-off issue.

Hi Sophie,

Are you attaching from your computer or cloud storage?

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Hi @Sophie_Goulopoulos and welcome to the Forum!

Let’s see if we can resolve this together! First thing first, I have a few questions to ask you:

  1. @SheffieRobinson asked you a good question, can you confirm if you’re uploading from your Computer or a cloud storage? (my guess is that you’re uploading via your computer, but I just want to be sure!)
  2. Can you please log into your Asana account from other browser and confirm if you’re running into the same problem?
  3. What type of file are you trying to upload? Can you share the format?

Looking forward to your reply :slight_smile:

Hi @Sophie_Goulopoulos!

Can you please confirm if you’re still running into the same issue? We look forward to your reply!

Have a nice day!

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Hi @Sophie_Goulopoulos

I’m closing this bug since we haven’t heard from you in the last two weeks. But please, don’t hesitate to reach out if you need further help with this issue!

Have a great Thursday!

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