Fields are disabled in my Asana Starter plan

Briefly describe (1-2 sentences) the Bug you’re experiencing:
It happens that after a month of starting with the plan (Asana starter) my Reports panel and the custom field “Record your working hours” are disabled.

It appears that I should do an upgrade in my plan, but these two functions are supposed to come with the Asana Starter plan, can anyone help me?

Steps to reproduce: Can´t access to Reports and custom field “Record your working hours” panel appears as if I needed to upgrade my plan.

Browser version: Opera One(versión: 105.0.4970.60) (x86_64)

What version of Asana are you using (Basic/Premium/Business/Enterprise)? Premium

Upload screenshots below:

@Alexa_Olivas,

Universal reporting and Time tracking are both Advanced, not Starter, features, so I’ve moved this thread out of the Report a Bug category.

Thanks,

Larry

@lpb If my team purchased the Starter plan for the whole year, is it possible to still make the upgrade? would we be paying only the difference? How does this work?

@Alexa_Olivas, I’m not sure. I think it’s best for you to reach out to your rep or Asana Sales.

Thanks,

Larry

@lpb How can I reach out my rep or asana sales?

Thank you for the continuous follow up to my questions.

@Alexa_Olivas, you could start here:

Contact our Sales Team • Asana with the FAQ and/or the contact form.

I’m not sure if Support could help (too):

To create a support ticket, go to www.asana.com/support (make sure you are logged in to Asana) > click the chat icon at the bottom right > type “speak to an agent” > click “Yes” > click “Something Else” > click “Create a support ticket.”

Hi @Alexa_Olivas , you should logically just pay the difference. I’m an Asana Solutions Partner so I could also help you with the upgrade, in case you have trouble reaching support.

I’ll be happy to provide you with a free consultation call to answer any concerns as well as get you upgraded to Advanced: Calendly - Richard Sather

DM me if you’re interested, by clicking on my photo :slight_smile:

Thank u! I´ve scheduled a call tomorrow morning via Calendly.

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Thank you so much for the continuous follow up on my questions. I ́ve saved both links for future questions🙌🏽

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