Hi @anon67742280,
Marie here, filling in for Natalia. I’d recommend reaching out to our support team with a screencast, they will be able to investigate this issue further for you and advise you with some solutions.
Loom is a great app for video screencasts: https://www.useloom.com. In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open:
Try to include the entire browser window, including URL bar, in the video screencast.
Sorry for not being able to resolve this issue directly via the Forum, our support team should be better equipped to help you there!