Emailing Tasks from Gmail has stopped working

English Forum Critical Bugs Closed
1

Briefly describe (1-2 sentences) the Bug you’re experiencing: I emailed tasks to Asana via Gmail. It has suddenly stopped working.

Steps to reproduce:

Browser version:

Upload screenshots below:

2

HI @Nica_M, welcome to the Forum! I’m sorry for the trouble you are experiencing. I understand that you are using the Gmail Add-On and you can no longer email tasks to Asana. I wasn’t able to replicate this issue on my end, so if you don’t mind, I’d like to ask a few questions to investigate this problem for you:

  • Do you get any error message when trying to email a task to Asana?
  • Do the task details populate in the Add-On?
  • Have you tried using an incognito tab or a different browser?
  • Are your colleagues experiencing the same issue?

Once I have this additional information, I will be happy to help! :slight_smile:

1 Like
3

Hi Vanessa - I am not using the Gmail add-on. I am using the x+12345678@mail.asana.com format to send/assign tasks to a specific person. There is no error notification received and I have contacted Gmail. They say that all emails went out/sent. So I am confused.

I also used the same method to send tasks via a different email address/account and it worked. So this is just for this particular account under admin@mycompany.com that I am unable to send tasks via email.

4

Hey @Nica_M,

For security reasons, I have anonymised the email address you share in your last post. Could you please reach out to our support team with the following info:

  • Email address from which you forwarded the email
  • A screenshot of this email header showing the “from” and “to” email addresses

Our team will be able to take a look into directly into your account to help you resolve this issue!

Thanks for your understanding, and sorry for not being able to help further via the Forum!

5

Hello Marie,

I have sent the email. Can you confirm it has been received?

1 Like
6

Yes! I’ve liaised with our support team and can confirm they have received your email. tehy will be in touch shortly!

7

This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.