A co-worker comments on a task that I’m a collaborator on - I receive a notification in my inbox. A few moments later, they “like” a comment on that same thread and it overwrites the previous inbox notification, so now the only one in my inbox is for the “liked” comment.
Is this expected functionality? And if so, why and are there any plans to change this? Now I’ m concerned that I’ve missed notifications because they’ve been replaced by the most updated interaction with that task thread.
This is expected functionality. When multiple actions are taken on the same task, you will receive batched notifications to prevent too much noise in your inbox. You will still receive a notification about this task, and can view all task changes on the task history itself.
While we don’t have plans to make any changes to this functionality right now, I’ll keep you posted and let you know if we do
Can you try something @Danae_Bowers → there is an “Expand” button at the top of the Inbox, can you make sure it is enabled (it would be blue) and look at the notification again?
I’m glad there is an option for the updates to actually show in the inbox. As my staff close the tasks, thats the only update i was getting which required me to scroll through tasks to see what i missed. I dont see an expand button anymore, but it is hidden behind the 3 dots next to manage notifications.
I will likely recommend my staff to enable this.
100%. Why on Earth wouldn’t Asana make this the default? Who would ever think “I am glad my Inbox only shows a partial view of the notification so I have to click them to then read all the details”
I bet they believe this helps address the common complaint about inbox overwhelm.
You and I, by contrast, believe it’s better to address that by 1) making sure you set your project notifications “Tasks added” boxes to off by default, and 2) removing yourself as a collaborator in tasks where you’re not needed.
