Deprovision users still show up in mention auto-complete

We’ve deprovisioned many members who aren’t part of the team anymore, however all of them show up in the autocomplete that pops up during @ mentions.

Whenever we type a name that resembles one similar to someone who has left the org shows up, and sometimes accidentally gets mentioned.

On the free account, and have followed the steps at this link already: https://asana.com/guide/help/organizations/basics#gl-free-depro

Any way to fix this?

Hi @Varun_Jain and welcome to the Forum!

Apologies for the inconvenience here. Could you please try to deprovision these members following these steps:

  1. Create a new Team in your Organization (https://asana.com/guide/help/organizations/team-basics#gl-create ) and add all the members you’re looking to remove
  2. Access the Team you just created and navigate to the Members tab
  3. Invite the people you want to remove from the Org: https://asana.com/guide/help/organizations/members#gl-invite

Once you’re sure the members you’re looking to remove have been added to your team, simply follow the 4 steps below to fully remove them from your Organization:

  1. Head over to your Team Member’s list and use your mouse to hover over their name
  2. Click Remove
  3. Then, click Remove Access
  4. Finally, click Deprovision

Note that it is 3 clicks: Remove > Remove Access > Deprovision

If the issue doesn’t get resolved with these steps, I would recommend you to reach out to our Support Team who will be able to better assist you with this.

I hope this helps @Varun_Jain ! Please let me know if there is anything else I can help you with!