Demo account not issued by asana.

I have filled the form for demo account for practice as provided by asana academy admin certificate program. But even after 10 days, there is no reply from the team.

Can anyone help me here with this issue.

You should have received it today. Appologies for the delay

Thank you. I received the account details today. May I know the email address of the support team, so that I can contact them in case of any enquiry or any issue?

The delay caused me 10 days delay to proceed with the course. Any email will help to contact in case of any issue.

Thanks!

For the last 10 days, I have been unable to log in to either of the demo spaces. I am receiving a verification prompt, but I am unable to complete the process as I do not have access to the associated email accounts or authentication codes.

Could you please assist me with this?

Hi @Shaquib_Aslam , I’ve faced this before.
Try refreshing your browser, clear cache and cookies and make sure to NOT login using Google.

Hi, @Richard_Sather I have tried refreshing my browser, clearing cache and cookies, and not using Google to sign in. But still not able to log in.

Hi, @Stefan_Kirilov still not able to log in. Same issue even after your password reset. Check the images attached. For both the credentials, super admin and admin, the same issue arises.

Still no reply. I have already lost almost 1 month of my demo account.

Hi @Shaquib_Aslam, I’m sorry you are still experiencing issues with your demo account! In order to continue troubleshooting this further, could you please reach out to our team via academy@asana.com and share the demo account details please?

When you contact the team, please also include the link to this Forum post as a reference! :folded_hands: I hope the issue is solved soon!

I have sent the demo account details to the mentioned email address.