I’m a big fan of Asana. We run our whole startup on it. Last week, we landed a fortune 100 client. It’s crunch time.
I’m working yesterday around 11AM and am suddenly kicked out of the system. I try and log back in, but am told that I no longer have access. I am an admin and am sitting right next to anyone on the team that could have revoked access. We didn’t change anything.
My team tries to delete me from our account, then re-add me. Asana won’t let us delete me from the account and I’m not receiving any emails to rejoin the org.
I reach out to customer support yesterday and was met with a kind, but ultimately unhelpful support rep. He gave me a link to re-join, which didn 't work. I responded almost immediately. Two hours later, I get a message asking if I used the link he sent me.
I understand that much of technical support is debugging people’s computer illiteracy or fat thumbs, but come on.
Have not received another email back. I’m locked out. We have this new big client. All my notes and tasks are in asana. We’re going live soon, which is a bit hard when your project lead can’t see their project.
(1) How can I get back into my account in the next few hours?
(2) Why don’t you have a live chat to solve problems like this?
I was just recommending your product to a friend two days ago. Would love to keep recommending you to people. It’s beautiful. But if you can’t fix your bugs when they come up, it is ultimately unusable.