Dashboard Says 5 Users Email from Asana Says 6

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Hi. We received an email saying we have 6 users and will be charged if we don’t remove one of them. I went into our dashboard and it only shows 5 users. I tried using the chatbot on the support site but it keeps crashing and going into a restart cycle. The email I had for support was kicked back as no longer monitored. Who can I contact to see where the issue is with our account?

Thank you.

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Hi @OPD_PIO, welcome to the forum!

Your best option would be to contact Sales directly. They will be able to see all of the relevant details to help with your request.

Best,

Jeremy

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I clicked the link 3 days ago and filled out the form. No one has reached out yet. Any other ideas?

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@Forum-team, Should @OPD_PIO create a support ticket?: How to contact our Support Team.

Thanks,

Larry

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Hello @lpb - Yes, @OPD_PIO - should go through the process of submitting a support ticket.

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