We’ve really been diving deep into using asana for as much of our operational tasks & trackers as sensible.
One larger gap I have in reporting right now is that inability to see time spent in section from a dashboard metric.
For some clarity, time to complete has been a great metric for us for similar reasons, but this is a tailing metric. I’d love to see a more leading metric when we have requests that sit in a section too long (e.g. a request project inbox) without any movement on that task, that points out an issue.