Entirely agree, I have tried to get teams to use this feature more, as it is a great way to exchange comments for ideas or new tasks that don’t really have a “space” yet in the project. But they usually don’t adopt the feature, since it is so hidden.
An idea – why not make it a “button” as an icon instead of words? It’s not really a “view” like boards, timeline, list is – it’s more of a feature for each project. If you use a simple “chat” button (that doesn’t conflict with the comments icon), it would allow easy access without confusing people!