Customer Support Not Responding

Hi There,

I have submitted a customer support request days ago and tried multiple ways to reach out to support and haven’t heard anything. Is there a way to escalate my message or a number that can be reached for support? Very frustrating process and would love hear from someone about this.

Welcome to the Forum @Kyle_Verrier and thank you for reaching out!

I’ve just liaised with our support team who confirmed they have received your email and will be in touch as soon as possible to assist you! Please note that our Team prioritise Premium support which might explain why it’s taking them a little longer to reply to you.

Thanks for your patience and for reaching out in the Forum; if there is anything else I can help with, please let me know!

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