CSV Import Problem With Custom Field Mapping

English Forum Bugs Closed
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:
The pre-import field mapping correctly show the values from the CSV mapped to custom fields in the project, once imported the custom field values are different from what is on the CSV. This used to work on the previous CSV Import page, since the new update its unusable.

Steps to reproduce:
Create a project with dropdown custom fields with multiple options;
Import a spreadsheet with specific value for the custom fields options;

Browser version:
Safari Version 13.0.2 (15608.2.30.1.1)

Upload screenshots below:
I may not share the screenshots and CSV’s publicly, please offer a proper private support channel if you have one so I can share specific files and pictures.

2

Hi @Johnny_Campos and thank you for taking time to report this.

Apologies for the trouble here. Would you be able to DM me a screencast by any chance?

Loom is a great app for video screencasts: https://www.useloom.com/

In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open:

** https://support.google.com/chrome/answer/95464?hl=en*

** https://developers.google.com/chrome-developer-tools/docs/console#opening_the_console*

Try to include the entire browser window, including URL bar, in the video screencast.

To DM me, you simply need to click on my name just above and select “Message”.
Thank you in advance for your help! Looking forward to your reply!

3

Thank you very much for taking time to share the screencast @Johnny_Campos!

I have escalated your report to our Development Team so they can investigate this further. I’ll keep you posted as soon as I have an update!

Thank you for your help!

4

HI @Johnny_Campos, and thanks for your help! Our team has managed to isolate the issue and will push a fix within the next couple of days! Closing this thread now and will update CSV Import - Custom Field Mapping - #14 by Marie as soon as the fix it live, so if you want to get notified, make sure to follow this other thread! Thanks again for your help and patience, we really appreciate it :slight_smile: