Capacity Plans Empty

English Forum Tips and Tricks
1

Hi,

We have been using the capacity plan for the lest few months and today I’ve noticed none of the detail is showing. Not sure how someone could accidentally delete all this info for every user and project, but I can’t rule that out. There were 20 projects across 5 users with capacity against them across 2 different plans so as far as I can tell, someone would need to ‘delete all’ for each project individually.

Wanted to check if anyone else has lost this info too, maybe there is an issue with this feature?

Or does anyone know of any ways all this info could have been removed in 1 or 2 clicks?

Thank you,
Mark

2

@Mark_P,

I think I saw a possibly-related Slack post today about this.

Try these troubleshooting steps, then please create a support ticket: see How to contact our Support Team.

Also, may I move this topic out of this private category so 800k+ others can benefit from it?

Thanks,

Larry

Thanks,

Larry

3

Hi @Mark_P , did you try toggling (in the top right) between Estimated time, Percentage etc.?

Perhaps someone flicked the switch?

1 Like
4

Hi @Richard_Sather , yes I tried toggling those setting and also removing & changing filters etc.

This one is really odd, as it’s a lot for someone to delete by mistake but I’m starting to think they must have done…

Does the capacity plan link to anything else in the system, so if a project or another entity was adjusted in a certain way it could remove the info added to the capacity planner?

thanks
Mark

5

Thanks Larry, No problems with you moving this post. Wasn’t sure where best to add it.

1 Like
6

Hi @lpb @Richard_Sather ,

The data is now back in the capacity plans so there must have been a bug in the system that has now been fixed. I never got around to opening a support ticket…

Thanks for your assistance,
Mark

1 Like
7

Good news! :clap: