Can't link to Google

English Forum Tips and Tricks
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:

I’ve been trying to attach a couple of files from Google Drive to some tasks in Asana, but keep getting the error message “Sorry. We were unable to connect to Google. Please try again later.” I have been getting this message every day for more than a week.
How can I fix this?

2

Hi @Diana_Avery, thanks for reaching out and sorry for the trouble here!

Can you please try following the troubleshooting steps in this article and let me know if the issue persists?

Looking forward to your reply!

3

Hello - I am also having this issue (MacOS 11.3.1) in both Chrome and Firefox. I have:

  • Disabled all browser extensions
  • Both browsers are using the latest version
  • Cleared the history/cache/cookies and in Chrome added [*].google.com to the exceptions list
  • Successfully established a websocket using your connectivity tester.

In Chrome I can now get to the Google OAuth screen and then when I choose the Google account to connect I get the Google 400 Error screen. In Firefox I can’t get past the Asana “Sorry, we were unable to connect” message.

4

Hi @Kate_Wing, thanks for reaching out and sorry for the trouble here! I recommend you to contact our support team so we can investigate this further: How to contact our Support Team ✉