Can't get ahold of anyone at Asana

English Forum Ask the Community
1

Hello,

I’ve been trying to get ahold of anyone at Asana for weeks. I’ve filled out 4 support tickets and not had a single response. There is no phone number, there is no live chat. It feels like this company got a little too excited about AI and replaced all their humans. If you google this issue, there are dozens of pages and reddit threads dedicated to the same thing. It seems to be a very common issue for Asana. There are even multiple threads in this forum about not being able to reach anyone or contact a human. Why hasn’t anyone contacted me from the submitted support tickets? Why is there no chat or phone number option? Any help would be appreciated. Looks like everyone on Reddit just switched over to Monday.com

2

Welcome, @alombard, and sorry.

Unfortunately, Asana Support has experienced periodic delays.

@Forum-team, Can you help?

Thanks,

Larry

3

Hi @alombard, welcome to the community

We sincerely apologize for the inconvenience.

I’ve confirmed that the Finance Customer Support team has already reached out and attempted to contact you by phone. As they are now handling this directly, I’ll close this thread for now. :slightly_smiling_face:
Thank you so much for your patience.