Can't convert workspace to organization, my work email is considered personal email by Asana

[Alejandro_Lozano]

Briefly describe (1-2 sentences) the Bug you’re experiencing:
When trying to convert workspace to organization, I choose my work email (alejandro (at) envisiony.com) and I get the error “Personal emails (e.g. gmail, hotmail, .edu) cannot be linked to an Organization.”.

Steps to reproduce:

1. Go to “Envisiony” workspace.
2. Click “Workspace settings”
3. Click the “Convert to Organization” tab.
4. Choose “alejandro (at) envisiony.com”
5. Get error: “Personal emails (e.g. gmail, hotmail, .edu) cannot be linked to an Organization.”.

Browser version:
Safari 12.0.2 on MacOS Mojave 10.14.2

Upload screenshots below:

[Marie]

Hi @Alejandro_Lozano and so sorry for the trouble here!

Our support team will be able to fix this for you; simply follow these steps to reach out to them! Again so sorry for the inconvenience!

[Alejandro_Lozano]

How do I reach out to the support team? The “follow these steps to reach out to them” link heads to Empty tasks are now automatically removed - #22 by Hannah_Taylor, which isn’t relevant nor a way to contact support. Thanks for your help and time!

[Bastien_Siebman]

Wrong link @Marie
Here you go Alejandro: Go to Asana Support - Help Center • Asana, into “Having Trouble With” and then below you will find a “Still can’t find an answer” button.

[Marie]

Apologies for the confusion @Alejandro_Lozano and thanks for jumping in @Bastien_Siebman (I’ve corrected the link in my previous reply!

[Lahcim]

Hello @Marie,

I’ve the same problem with converting workspace to organization and I’m using email with G Suite. I’ve send information to your support but didn’t get any answer for 4 days.

Please let me know what to do…

Thanks !

P.S. @Alejandro_Lozano did you resolve your problem?

[Marie]

HI @Lahcim and apologies for the delay in responding to you! I can confirm our support team has received your email and will be in touch shortly to help you resolve this!