Can't convert workspace to organization, my work email is considered personal email by Asana

Briefly describe (1-2 sentences) the Bug you’re experiencing:
When trying to convert workspace to organization, I choose my work email (alejandro (at) and I get the error “Personal emails (e.g. gmail, hotmail, .edu) cannot be linked to an Organization.”.

Steps to reproduce:

  1. Go to “Envisiony” workspace.
  2. Click “Workspace settings”
  3. Click the “Convert to Organization” tab.
  4. Choose “alejandro (at)
  5. Get error: “Personal emails (e.g. gmail, hotmail, .edu) cannot be linked to an Organization.”.

Browser version:
Safari 12.0.2 on MacOS Mojave 10.14.2

Upload screenshots below:

Hi @Alejandro_Lozano and so sorry for the trouble here!

Our support team will be able to fix this for you; simply follow these steps to reach out to them! Again so sorry for the inconvenience!

How do I reach out to the support team? The “follow these steps to reach out to them” link heads to Empty tasks are now automatically removed - #22 by Hannah_Taylor, which isn’t relevant nor a way to contact support. Thanks for your help and time!

Wrong link @Marie :slight_smile:
Here you go Alejandro: Go to Asana Support - Help Center • Asana, into “Having Trouble With” and then below you will find a “Still can’t find an answer” button.

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Apologies for the confusion @Alejandro_Lozano and thanks for jumping in @Bastien_Siebman (I’ve corrected the link in my previous reply!

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Hello @Marie,

I’ve the same problem with converting workspace to organization and I’m using email with G Suite. I’ve send information to your support but didn’t get any answer for 4 days.

Please let me know what to do…

Thanks ! :slight_smile:

P.S. @Alejandro_Lozano did you resolve your problem?

HI @Lahcim and apologies for the delay in responding to you! I can confirm our support team has received your email and will be in touch shortly to help you resolve this!