Can't attach files to task

Our organisation cant upload any attachments.

On different PC’s (Windows 10)
With Different Browsers

  • Drag and drop doesn’t work.
  • Upload button doesn’t work.

Tested browsers:

  • Brave; Version 0.68.138 Chromium: 77.0.3865.75 (Officiële build) (64-bits)
  • Firefox; Quantum 69.0 (64-bits)
  • Edge; Microsoft Edge 44.18362.329.0, Microsoft EdgeHTML 18.18362

It is possible to upload in the Iphone App

Hi @Frits_Post and thanks for reporting this issue.

I just took a look at your account and I’ve located the error you ran into when the attachement failed to attach. From what I’m seeing on my end, it looks like the issue could be directly related to your internet connection. You mentioned you’re not experiencing the issue on mobile, is this true with mobile data? or are you connected to the same network that you use on your computer?

Do you have any chance to test another connection on your computer? Maybe using your mobile data from your computer?

Could you also run this test and let me know what the results are? Supported browsers and troubleshooting steps | Product guide • Asana

Many thanks for your help, I look forward to your feedback!

Hi @Marie,

thank you for your respons.
I’ve tested to upload an attachement, from a computer on a different network. And that works.

I’ve tested the connection throught the link you gave:

There hasn’t been any changes to oure firewall settings recently.

It works again.
We made no changes.
So no idea what the solution is… no clue.

It seems time fixes anything :stuck_out_tongue:

Thanks for keeping us posted @Frits_Post! If the issue ever re-surface, be sure to let us know!

Have a great day!

1 Like

I use the google chrome browser and i am still unable to attach any files to any tasks. This has been going on for a week now.

1 Like