Cannot upload attachments/lagging in Asana APP

Important note: To help us resolve your issue as quickly as possible, please ensure to fill out all the sections below. Do not share any private information such as email addresses or phone numbers - This is a public Forum!


Briefly describe (1-2 sentences) the Bug you’re experiencing: Since yesterday, the app wouldn’t let me upload attachments and it lags a lot. I was wondering is the files are too big but all updates before yesterday were similar in size and were okay

Steps to reproduce: Comment, upload.

Browser version: Not using a browser, using the downloaded App.

What version of Asana are you using (Basic/Premium/Business/Enterprise)? Premium

Upload screenshots below: It looks like this, the file is on “pending sync” for a long time and then it disappears:

1 Like

My team is having this same problem.

Hi @Kris_Green1 and @Johnson_Benjamin, sorry for the trouble. Can you confirm if you are using the app for Windows or MacOS? Does the problem continue after reinstalling it?

This is happening on apple Ipads and Iphones. we have uninstalled and reinstalled

@Vanessa_N This is happening on apple Ipads and Iphones. we have uninstalled and reinstalled

Hi Vanessa, my team is using apple ipads, they have uninstalled and reinstalled. Same as @Johnson_Benjamin !

1 Like

it appears we are fully functional now.

Hi @Johnson_Benjamin, it looks like this issue was related to the iOS bug our Developers have since fixed. Glad to hear it’s working fine for you now. Let me know if it happens again! :slight_smile:

This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.