Accidentally canceled the subscription on the day of payment and it was canceled completely. the money was not returned. usually when you cancel the subscription, it is active until the end of the paid period. what to do? Support service and a living person from asana is unrealistic to find, there are bots and articles everywhere, not people who can help
Hi @Марк_Кац , welcome to the forum and sorry to hear about your issue. Could you please explain what you want to achieve? I’m a bit unclear.
If you cancelled on the day of payment then I don’t understand what should be refunded. If you want to reactivate your subscription you should be able to do so online.
I canceled the subscription and it was canceled completely, I lost access to the tasks. canceled the subscription accidentally and already paid for a new one. will the money for the canceled subscription be returned? Or at least days or something else. well, it can’t be that the subscription was canceled and it was completely canceled. I use dozens of services and everywhere after canceling the subscription it is available until the end of the paid period
There was no information even in the cancellation letter. it’s a mistake.
Hi @Марк_Кац, welcome to the Asana Forum and sorry any inconvenience here! Unfortunately, we don’t have the tools in the forum to see to your billing details and confirm what could have. happened. I recommend you to contact our support team following the steps in this post: How to contact our Support Team ✉
I hope this is clarified soon!
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