BUG: Multi-select fields mostly unclickable (tiny, invisible dropdown arrow)

Multi-select fields are now almost unclickable (verified in multiple different client accounts)

As of 2 days ago, now only a very tiny area on the very left side of multi-select fields are clickable.

Multi-select fields are almost unclickable - Watch Video

@Forum-team

Hi @Bryan_TeamKickstart , sorry for the trouble! I could not replicate this issue on my end. I’ve tested in the web and desktop app, but I can click anywhere. Can you confirm if this happens in different browsers, and if it’s specific to the web or desktop app? Does it also happen in incognito?

@Vanessa_N - Hey! I have the same problem on my Asana Desktop App (Mac). When the multi-select field is empty, you only get a tiny clickable section.

I can confirm – tested on Chrome and Firefox, in regular and in incognito windows. Works the same way. Same difficult-to-click tiny area on the left of multi-select fields.

Perhaps an A-B test… I couldn’t repro it, either; tried in 2 of my orgs and in both, my multi-select fields worked as expected.

@Phil_Seeman - including when starting from no value, and then selecting a value?

I confirm I experienced this today in a client’s space, whilst onboarding a team coming from Monday.com, which was a bit embarrassing! :roll_eyes:

I have since refreshed the browser tab and seems to be fine now.

I’m having the same issue!

@Richard_Sather - yup, after page refresh, it now appears to be working correctly. Glad they fixed it!

@Vanessa_N - it appears it was indeed a bug, but at least for me and for my clients, it now appears to be resolved.

Hi everyone, thanks for confirming. That’s odd indeed, maybe just a temporary glitch. Glad to hear it’s working fine now!

I’ll mark this topic as solved, but please let us know if you see this happening again. Just a friendly reminder that here in the Forum, it’s trickier for us to troubleshoot and escalate issues that we are not able to replicate on our end. They usually require specific account information and/or screencasts, and are best handled by our Support team.

@Julianne_Gibson1, if you still experience this issue after refreshing Asana and testing in incognito, can you please reach out to our Support team so they can look into your case with more detail? Some users are experiencing an issue with the Help Center, so if that’s the case on your end, please follow one of the workarounds provided here to submit your support request.

I understand that the waiting time is currently higher than we would like, but once things get back to normal in the near future, it will be easier to get a fast resolution with our Support team. :pray:

Thank you for your understanding and patience!