i’ve request my plan to 2 seats instead of 5 many times last year and couple months ago, 2 month ago and last month. The process really got me frustrated which I’m getting charge for 5 seats. I’ve been requesting for 2 seat and keep bouncing back to 5 seats. There no live person to talk to or live chat to talk to. Until today i still saw the system bounce back to 5 seats again.
I am in the process of working with Notion and comparing if I should keep or cancel Asana after using Asana more than 10 years. Then I found out my plan was still at 5 seats although I requested it many times. Of course I sent in a request right away and email support team. They respond to me that my request never went showed up and unfortunately nothing they can do. It really got me frustrated since I’ve been using Asana for more than a decade.
Asana keeps bouncing my seats back to 5 since i’ve requested it multiple times. Really not sure what I can do to get any of the extra money they’ve been charged me besides posting on this open forum here seeking for assistant and support…
Hi @Eddy_Chen3 , sorry to hear about the issues you are facing.
I don’t work for Asana so I don’t have access to your account or the tools to help you directly, but it sounds like you might be being upgraded back to 5 seats automatically based on your users.
Check the Members tab in your Admin Console. If you have setup Asana using an email with @yourdomain.com then you have an Organization. If you have used emails like @gmail.com, @outlook.com, then you’ve setup a workspace.
Based on the above, if you have an Organization, then make sure that only two users (which is what you want to pay for) have an @yourdomain.com email and everyone else doesn’t, so that they are considered as ‘free’ Guests.
If you have a workspace (or a paid team) you will need to reduce all members to just 2.
Hope that helps!
Hi @Eddy_Chen3, I’m sorry to hear you’re having trouble. We don’t have access to account or billing details here in the Forum, but I see that you’re already in touch with our Support team, and their last reply was just a couple of hours ago. They’re the best route for billing issues, as they can review all logs and advise you directly.
Hope this gets resolved quickly!
it hasn’t been resolved yet. still dragging on. cross my fingers