Asana white screen upon opening (windows)

Hi All,

Thanks for your patience!

After investigating this case our engineers have come back with the following information:

We’ve diagnosed this as an error with the “Load failed” view, where the file paths for certain local resources are being generated incorrectly. We display this view whenever the app fails to load remote content. This affects Asana Desktop versions from 1.14.0 onwards. We are currently investigating a solution and should have this fixed in the next release, but we don’t have an ETA yet.

To get out of the broken state, users should close the app fully and then re-open the app when they are connected to the internet. On Windows, this can be done either from task manager or by selecting “Quit Asana” from the Asana system tray menu.

Our team is actively working on a fix at the moment and I will circle back here once they provide an update on that :slight_smile: thanks!

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