@Jenna_Riedi @Frank_Jimenez @Gustavo_Rocha @Debra_Jones - welcome to the forum! If you’ve all tried the troubleshooting tips in the OP without success, your best bet is to submit a ticket. There is a known issue with their new Help Center (I believe it’s still being fixed), so if the bot keeps glitching on you, you can use the link in this post to submit a ticket form:
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