ASANA - Microsoft Single-Sign On

Asana Community Ask the Community
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1

Hi Everyone,

I would like to request your assistance in resolving a Microsoft SSO issue in Asana. Microsoft currently appears as “Unavailable” in the SSO settings, and employees in our department who have been logged out are unable to sign back in.

This issue began after Asana Support completed our migration to our new company domain. Although the domain migration was completed successfully, we have since encountered problems signing in through Microsoft.

Please note that our organization uses Microsoft 365, not Google Workspace, so we need to restore Microsoft sign-in for our employees.

Could you please guide me to resolve this issue. Your prompt assistance would be appreciated.

The screenshot below shows the issue we are experiencing.

Thank you for your advance support love you all.

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image1877×877 53.7 KB

2

Try Entra ID SSO in the SAML feature

3

But my current plan is only Advance, the SAML feature is only available in Enterprise Plan :frowning:

4

Hi @Israel_W, welcome to the community.
Apologies for the inconvenience.
Since this started after your domain migration and Microsoft SSO is now showing as “Unavailable,” I’d recommend submitting a Support ticket so the team can check your organization’s specific configuration.
https://help.asana.com/s/get-support

Support should be able to investigate what changed during the domain migration and help restore Microsoft sign-in for your members.