Asana keeps adding comments when time tracking with Desktime is enabled

English Forum Integrations
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:
We are using Desktime for our time tracking and for that reason projects and tasks are synchronized with it. Everything worked seamlessly - but since yesterday I keep getting same update twice every 30 minutes. That is annoying as I get notifications about it in several platforms.

Steps to reproduce:
Start time tracking with Desktime for a specific task.

Browser version:
Browser functionality is not affecting as this is API integration with Desktime

Upload screenshots below:
Screenshot by Lightshot - time tracking has stopped - times are not increasing - and the task is already completed (information about users and their names is hidden).

2

Hi @Gunta_Ločmele, welcome to the Asana Community Forum! It seems the notifications are being sent because Desktime is making actions in the tasks, I recommend you contacting the Desktime support as they developed this integration and they can help you investigate this further. You can contact them from this page: Desktime they offer the option to contact via chat or email at the bottom of the page.

Apologies I’m not able to assist further here, I hope the issue is solved soon!

3

Thank you for your response, will get in touch with Desktime!

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