Asana hangs on loading screen and eventually leads to an unresponsive page

[Yana_Pasco]

Briefly describe (1-2 sentences) the Bug you’re experiencing:
There’s an Asana link that I need to access and whenever I try clicking on it, it just keeps on loading then eventually leads to an unresponsive page.

Steps to reproduce:

Browser version: Version 87.0.4280.88 (Official Build) (32-bit)

Upload screenshots below:

[Yana_Pasco]

It eventually leads to this:

[Bastien_Siebman]

Usually in that case the forum moderators encourage to contact support

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: Access asana.com/support Select “I’m having trouble with” Scroll down to the bottom of the page and select “Let’s talk” [image]

[Emily_Roman]

Hi @Yana_Pasco, welcome to the Asana Community Forum!

I recommend you following the troubleshooting steps outlined in this article. If the issue persists, as Bastien mentioned, please contact our support team and they will be able to investigate this further!

Let us know if there is anything else we can help you with!