Asana hangs on loading screen and eventually leads to an unresponsive page

[anon35814392]

Briefly describe (1-2 sentences) the Bug you’re experiencing:
There’s an Asana link that I need to access and whenever I try clicking on it, it just keeps on loading then eventually leads to an unresponsive page.

Steps to reproduce:

Browser version: Version 87.0.4280.88 (Official Build) (32-bit)

Upload screenshots below:

[anon35814392]

It eventually leads to this:

[Bastien_Siebman]

Usually in that case the forum moderators encourage to contact support

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

[Emily_Roman]

Hi @anon35814392, welcome to the Asana Community Forum!

I recommend you following the troubleshooting steps outlined in this article. If the issue persists, as Bastien mentioned, please contact our support team and they will be able to investigate this further!

Let us know if there is anything else we can help you with!