Asana for Salesforce - Client unable to log in to Asana

Client is getting the following error when trying to log in to Asana using the “Asana for Salesforce” app.

“You don’t have access - To use this app, you must be logged in to the My Workspace workspace in Asana using your company email.”

The client is logging in with the correct email but the error persists. The issue is isolated just to this particular individual. Any suggestions on the next approach to try?

Hi @David_Carr1, welcome to the Asana Community Forum! Could you please advise them to follow these quick browser troubleshooting steps?

If the issue persists, they will need to contact our support team so we can have a closer look at their account set up and confirm the emails associated too their account: How to contact our Support Team ✉

I hope this helps!

Thank you for the response. I will forward this info along to hopefully resolve the issue.

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