Salesforce / Asana connector throws an error when regular sales users try to log in

[anon22103138]

Hi,

I have installed Asana for Salesforce into Salesforce for all users. The version is 1.16 for the AsanaPublic app. I am able to log into Asana through Asana Settings within Salesforce, but none of my users can get the Asana log in auth page to pop-up. Instead they get an error of:

There is no setting for category “auth” with name “ClientId”
Error is in expression ‘{!generateAsanaAuthPageRef}’ in page asanapublic:auth: (AsanaPublic)

I have uninstalled Asana for Salesforce from Salesforce, wiping all of the data. I then re-installed Asana for Salesforce, making sure that I specified that I wanted the app to install for all users. Once again, I am fine but my regular users are not. I’m the Salesforce admin for my company and I think that there is probably a rights or access issue. Does anyone have something that I can try to get Asana for Salesforce to allow Salesforce users to connect to their Asana account?

Thanks!

[Rebecca_McGrath]

Hi @anon22103138, thanks for reaching out! I’m sorry to hear that you’ve run into this issue. I’d suggest reaching out to our Support team by following the steps below as they have access to additional tools that we don’t have here on the Community team to be able to assist you further.

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

I hope this helps!