Asana Desktop for Mac stopped working over VPN

English Forum Critical Bugs Closed
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Briefly describe (1-2 sentences) the Bug you’re experiencing:
Asana desktop app prompted for an update, after that it will not re-connect (just “spins” and never connects until timing out) unless GlobalProtect VPN is disabled. This same thing happened over a month ago with a different update and did not get resolved until a subsequent app update was released.

Steps to reproduce:
Update to Asana 2.1.0 with GlobalProtect VPN connected.

Browser version:
n/a

What version of Asana are you using (Basic/Premium/Business/Enterprise)?
unknown

Upload screenshots below:

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Hi @Mark_Cantwell2 sorry to hear about this trouble. I see that you are already in touch with our Support team, and they have escalated your case directly to the developers. As we haven’t received similar reports, and our Support team is already taking care of this for you, I’ll close the thread here in the Forum.

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