Asana desktop app not downloading latest update

English Forum Critical Bugs Closed
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:
My Asana desktop app is saying I need to update the app and my current version is no longer working. I clicked the “download update” button - it says it’s downloading but never finishes the download. I’ve left it open for days with no success, and restarted the app and my computer. I’ve even tried uninstalling and reinstalling Asana on my desktop to no success.

Steps to reproduce:

Browser version:

Upload screenshots below:

Screen Shot 2021-11-11 at 10.41.18 AM
Screen Shot 2021-11-11 at 10.41.18 AM2050×1342 157 KB

2

HI @Tadia_Musgrave, welcome to the Asana Community forum :wave:t2:

Could you please test your connectivity here: https://connectivity-test.asana.com/

If the test comes back successful, you can contact our Support team who can look into this further for you :slight_smile:

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