Add by email restrictions

email-to-task

#1

I just found a restriction regarding the add task by email.
We have tried to create a contact in Outlook with a specific “email-to-task” URL but received non-delivery notification when someone tried it from our organization email domain.

Then I tried from another domain and I got the following:

We couldn’t process your email because it was sent by confab.ca but your email domain is hotmail.com.Please contact your email admin to update your mail server’s email settings.

Is someone aware of the restrictions regarding the email-to-task feature?
-Is it possible to create a task from another email domain and how should we set up our account?
-Is someone with the organization email domain not part of the Asana team should be able to add a task by email?
-Is someone with the organization email domain not part of the Asana project should be able to add a task by email?
Else?

Thank for sharing your knowledge and experience on this.
Tx


#2

Check out this explanation for some details: