Accidentally deleted a Team and recovery link doesn't work

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1

Please help!

I deleted a team by mistake yesterday before I had moved an essential project from it.

The email confirmation with recovery link arrived, but the link doesn’t work (I tried all the troubleshooting options that the chatbot suggested). Please see screenshot:

Screenshot 2026-01-06 at 11.22.30 AM
Screenshot 2026-01-06 at 11.22.30 AM1354×932 47 KB

I created a help ticket — Case 08758775 — yesterday, but I haven’t heard anything. There is a tremendous amount of work in the HR / Personnel Team that I deleted and it’s not all in one place where I can recover it and rebuild. Please help!

Thanks,
Kate

2

Welcome, @Kate_Sorrels, and so sorry to hear this.

I requested some extra attention; no guarantees, but trying…

Thanks,

Larry

3

Thank you so much!

4

Hi @Kate_Sorrels , and welcome to the Forum!

@lpb thank you for jumping in as well.
I have flagged this case as well, so hoping for a swift resolution of the matter! Thank you for your patience!

5

Thank you!

6

If it helps, I would be fine just recovering the one Project that was in the deleted Team. The project is called HR / Personnel.

7

And I’m sorry, but in the help ticket I opened, I called the Team HR and Personnel. That’s wrong. It is HR / Personnel (both the team and the one project in it).

8

Hi @Kate_Sorrels , just checking if the problem has been resolved?

9

Hi @Joanna_Colgan @lpb I have also experienced the same problem and need urgent assistance. I’ve raised case number 08800897. Would you be able to help out? Thanks, Rahul.

10

Hi @Rahul_Sahni , and welcome to the Forum.
I believe your issue has already been resolved. Let us know if you need any further help!